FREQUENTLY ASKED QUESTIONS
HOW FAR IN ADVANCE SHOULD I START GOWN SHOPPING?
In order to ensure you’re not rushed with your decision-making, we recommend that you begin dress shopping 9-12 months in advance of your wedding date, purchasing 8-10 months in advance. We don't suggest shopping more than a year in advance because styles may change, and its also very important you have a date and a venue set!
Do I need an appointment?
Yes! We are a quaint boutique and specialize in hosting private appointments for our brides. The entire space is booked for you and your close friends and family only. Therefore these appointments are recommended for brides who are serious and ready to purchase their gown. Please use our online scheduler to book an appointment. If you need a later appointment than what you see available in our system please email email@example.com and we will do our best to accommodate you. If you are just looking for inspiration to start, please follow us on our social media @spinabride to see the most accurate event details and latest trends from our designers.
Is there an appointment fee?
We take a $50.00 deposit as the boutique is booked out exclusively for you. This deposit is refunded after you attend your appointment or change/cancel with at least 24 hours notice. If you change or cancel your appointment inside of 24 hours the appointment fee is forfeited.
As much as we love the idea of having all your friends and family be a part of this special moment, we believe that this time should be as intimate as possible. We’ve found that sometimes too many opinions end up overwhelming the bride’s decision, and we don’t wish stressful shopping upon any of our brides. For your sake, we advise keeping your squad under 3 and for our sake, so that we can comfortably accommodate everyone in our boutique.
How many guests can I bring to my appointment?
While we don’t carry entire collections from each of our designers, we can sometimes have the ability to request particular samples. Please email firstname.lastname@example.org to inquire about a specific style and be sure to check out our trunk shows -your favourite designers collections may be coming to our boutique soon!
Do you carry all the gowns on your website?
What is a trunk show?
A trunk show is an exclusive event where a designer will send their entire new collection for one weekend only. These gowns are often not yet in stores, and you have the opportunity to try all the gowns in their collection as oppose to the ones we have in store. You can see all our upcoming shows on our Events page.
WHAT IS THE PRICE RANGE OF YOUR GOWNS?
Gowns at our High Line Boutique range from $3,000- $20,000, with the bulk of them being in the $3,500 - $6,500 range. We also have select bespoke services from $10,000 - $20,500 We encourage you to refer to our Designer pages to best understand the price ranges of each designer. The gowns at our Lee Grebenau Flagship are exclusively Lee’s designers and range from $7,500-$14,000.
What should I bring to my appointment?
We recommend bringing nude undies, spanx, nippies or a strapless bra for the best experience. We will provide shoes but if you have your wedding shoes and want to bring them along that is fine.
IS YOUR BOUTIQUE PET FRIENDLY?
We adore all animals, but we've unfortunately learned the hard way that an all white couch and light colored gowns do not work well together. We kindly ask that you do not bring any animals to your appointment.
IS THERE A CANCELATION POLICY?
Yes, we kindly ask that you give us at least 24 hours notice if you need to cancel or re-schedule your fitting or you will forfeit the appointment fee. We host private appointments and cannot fill the slots last minute.
WHAT KIND OF EXPERIENCE SHOULD I EXPECT?
We will welcome you with slippers to change into to keep the store clean and your feet comfortable. We will also provide you with tea and water, and if you say yes to the dress we will have champagne on hand. Please note that we cannot accept colored beverages as it does not blend well with our white decor or gowns. We look forward to meeting you and learning more about your wedding!
AM I ALLOWED TO TAKE PHOTOS?
We encourage photos but only if taken by the sales associate. We want you and your party to enjoy the experience. We find that when multiple parties take pictures during the appointment it takes time away from the appointment and the experience. Plus we know all the best lighting angles and you will look fabulous in every picture.
DO YOU OFFER/INCLUDE ALTERATIONS?
Alternations are a separate cost from the purchase of your gown. . We have a preferred seamstress in NYC to refer you to, however, we do not offer in-house alterations. The seamstress is a separate business from us and all appointments need to be scheduled directly through them.
I don’t live in New York, can you ship my gown to me?
Yes, we can ship your gown for a fee.
Our High Line boutique is closed on Tuesday, and our Lee Grebenau Flagshipis closed on Tuesday and Saturday.
When are you closed?
HOW CAN I GET IN TOUCH?
We are a small team and are constantly in appointments. If you have any questions the best method of contact is email. Please email us at email@example.com and we will do our best to answer within the same day. Please note our phone line is not managed so the best method of contact is always email!
Do you serve beverages?
We serve tea and water, please refrain from bringing any outside beverages (coffee and wedding gowns don’t mix!). If you choose to bring champagne we would be happy to serve that for you.
Can I make a floral appointment at the same time?
Our floral company is a separate entity to the bridal business so please email them directly at firstname.lastname@example.org for more details.
What is the difference between the High Line Boutique and Lee Grebenau Flagship?
The Lee Grebenau Flagship is exclusively Lee Grebenau’s fully embellished gowns, the balance of our designers are stocked at our High Line Boutique.